關於每月預算嗰欄
–
F68668 –
2024-04-09
希望可以自訂時間，因為唔係每個人都係一號出糧嘅，之前見佢打出嚟話遲啲可以自訂，但係之後冇咗下文，希望遲啲可以。
更新中
iPhone Screenshots
iPad Screenshots
說明
香港滙豐流動理財應用程式（HSBC HK App）
HSBC HK App專為香港滙豐客戶*而設，讓您便捷、安全地隨時隨地處理日常理財需要。主要功能 :
• 新客戶可以經應用程式開立戶口，無需親身前往分行（只限香港客戶）；
• 以應用程式內置的流動保安編碼及生物認證功能，安全地登入及確認交易；
• 輕鬆使用「轉數快」二維碼、手提號碼或電郵轉賬給親友及商戶，轉賬及繳付賬單及信用卡
• 戶口結餘、信用卡結欠、保單詳情及強積金，一目瞭然；
• 一站式查閱投資表現及快速處理交易；
• 推播通知讓您隨時接收電子結單及電子通知書、「轉數快」入賬及信用卡繳費等通知。
您可隨時經「線上對話」尋求協助，只需登入並說明您的問題，就如發訊息給朋友一樣簡單。
立即體驗HSBC HK App流動理財服務，理財一心易用！
HSBC HK App的滙豐保險Well+計劃可與 Apple Health 一同使用以同步運動數據。
*重要聲明：
本應用程式為於香港使用而設計。本應用程式所提供的產品及服務為香港客戶而設。
本應用程式由香港上海滙豐銀行有限公司（「滙豐香港」）提供，並僅供滙豐香港的客戶使用。如您並非滙豐香港的客戶，請勿下載此應用程式。
香港上海滙豐銀行有限公司獲授權於香港特別行政區從事銀行業務，並受當地法規所規管。
如您並非身處香港，我們或未獲授權於您身處或居住的國家/地區/區域，經本應用程式向您提供產品及服務。
本行無意讓任何人於任何本行受限制或未獲法律或法規授權分發、下載或使用本應用程式的司法管轄區或國家/地區/區域內，分發、下載或使用本應用程式。
此版本中有什麼更新？ (3.44.1)
我們持續改進HSBC HK App，為您提供更多新功能:
• 「轉賬及繳費」分頁推出全新外觀，讓您獲得更簡單快捷的瀏覽體驗。
需要幫忙？隨時透過「支援」分頁，與我們即時線上對話。
銷售商
名稱
HSBC Global Services UK Limited
資訊
版本
3.44.1
大小
735.6 MB
Game Center
否
VPP Device Licensing
是
喜好程度
分級：4+
相容性
iOS 14.0 或更新版本
裝置
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE（第 2 代）, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE（第 3 代）, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad（第 5 代）Wi-Fi, iPad（第 5 代）Wi-Fi + Cellular, iPad（第 6 代）Wi-Fi, iPad（第 6 代）Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro（9.7 英吋）, iPad Pro（9.7 英吋）（Cellular）, iPad Pro 12.9 英寸（第 2 代）, iPad Pro 12.9 英寸（第 2 代） Wi-Fi + Cellular, iPad Pro（10.5 英寸）, iPad Pro（10.5 英寸） Wi-Fi + Cellular, iPad Pro（11 英寸）, iPad Pro（11 英寸） Wi-Fi + Cellular, iPad Pro 12.9 英寸（第 3 代）, iPad Pro 12.9 英寸（第 3 代） Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air（第三代）, iPad Air（第三代） Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini（第 5 代）, iPad mini（第 5 代）Wi-Fi + Cellular, iPad（第 7 代）Wi-Fi + Cellular, iPad Pro（11 英寸，第 2 代）, iPad Pro（11 英寸，第 2 代）（Wi-Fi + 行動網路）, iPad Pro（12.9 英寸，第 4 代）, iPad Pro（12.9 英寸，第 4 代）（Wi-Fi + 行動網路）, iPad Air（第四代）（Wi-Fi）, iPad Air（第四代）（Wi-Fi + Cellular）, iPad（第 8 代）Wi-Fi, iPad（第 8 代）Wi-Fi + Cellular, iPad Pro（11 英寸，第 3 代）, iPad Pro（11 英寸，第 3 代）（Wi-Fi + 行動網路）, iPad Pro（12.9 英寸，第 5 代）, iPad Pro（12.9 英寸，第 5 代）（Wi-Fi + 行動網路）, iPad（第 9 代）, iPad（第 9 代）Wi-Fi + Cellular, iPad mini（第 6 代）, iPad mini（第 6 代）Wi-Fi + Cellular, iPad Air（第 5 代）, iPad Air（第 5 代） Wi-Fi + Cellular, iPad Pro（11 英寸，第 4 代）, iPad Pro（11 英寸，第 4 代）（Wi-Fi + 行動網路）, iPad Pro（12.9 英寸，第 6 代）, iPad Pro（12.9 英寸，第 6 代）（Wi-Fi + 行動網路）, iPad（第 10 代）, iPad（第 10 代）（Wi-Fi + 行動網路）, iPod touch (第六代), iPod touch （第 7 代）
語言
中文, 英文
App Store：評等
所有版本
4.7 (259,422 評等)
App Store：評論
轉帳事宜
–
Fanny$@! –
2024-04-09
版本 3.44.1
顯示清晰，程序簡單易明。
繳費
–
danielkmchu –
2024-04-06
版本 3.40.6
方便，快捷，容易，好用。
用不到我的signature 卡交稅。
–
Jeffwkchoi –
2024-04-04
版本 3.43.4
用不到我的signature 卡交稅。
好
–
Small Ship –
2024-03-31
版本 2.8.0
方便，可靠。
Outdated and ridiculous system
–
NNXCHAN –
2024-03-31
版本 3.27.0
- Ask user to confirm an email that had been used for 10 years no good reason. After spending 5 minutes verifying ID card and face, it’s unsuccessful.
- Tell you to rest password: after entering details, sorry, your contact details not verified.
- Sorry, you can’t verify your contact details
It’s a dead loop.
運作麻煩
–
Nathaniel wh Ng –
2024-03-28
版本 3.17.0
運作麻煩！
手機銀行方便易用👍
–
93058880 –
2024-03-27
版本 3.42.2
方便易用👍
Worst app
–
Anonymous126p –
2024-03-26
版本 3.31.1
The most horrible bank account. The interface is really bad and slow.
This app is bad!!!
–
dkc14790 –
2024-03-25
版本 2.21.0
It’s bad because it only works on IOS 14 or later, while many apps do not require to use IOS14. This app developer is lacking of technical skill and lacking common sense in that they did not make the app compatible with all IOS.
Convenient to use
–
janeDeusSevki –
2024-03-22
版本 3.41.3
It's very convenient for me and it's a user friendly for a newbie like me
使用
–
112356774333678 –
2024-03-20
face id有時不是可以很好的使用
垃圾app
–
givhiekej –
2024-03-20
密碼太多，安全性越差 介面越做越差 每人平均支出為5萬元，咩行政部門先做得出。 Too many password requirements, low security The interface is getting worse The average expenditure per person is 50,000 hkd, the administration needs to improve
👍👍👍
–
cmkwok –
2024-03-17
方便快捷。
垃圾
–
問心無愧 –
2024-03-17
垃圾分類
網銀方便
–
Bettytingting –
2024-03-17
入支票，轉帳都非常方便快捷，不需要再去銀行排隊，讚👍
又要更新，為左刷存在感
–
DiGiCharat –
2024-03-14
又要更新但唔係咩有新功能, 仲要拎埋changes log個行字賣保險，乞人憎
Good
–
Skybbvnnj –
2024-03-14
Very good bank
🌷
–
Lu Qin –
2024-03-12
系统顺畅可靠高效
設施不足
–
L33L33L33 –
2024-03-12
設施不足，可以多點選項
好用的app
–
Miu KWOK –
2024-03-01
處理帳戶很方便，操作容易，流暢,我很喜歡!
太难用了
–
一个老百姓888 –
2024-02-29
太难用了，不人性化
今天首次轉脹時出現《停留狀態》灰色字體無法再繼續
–
Jetsoco –
2024-02-29
今天首次轉脹時出現《停留狀態》灰色字體無法再繼續
很方便👍👍👍
–
Dee Ng1514 –
2024-02-28
很方便👍👍👍
WeChat pay
–
開心😃快活人 –
2024-02-26
今日到上水HKSB將WeChat 綁銀行卡,
Staff in front. desk is very nice n helpful n with smiling face, patient n adaptable to busy working environment
Extremely bad experience on your app
–
Unhappy customer N –
2024-02-24
Terribly bad system logic and keep asking users to confirm email address and identity card details in a stone-age clumsy procedures. Forced app logout without auto way to log in back with auto verification process!!! Can’t believe this is how HSBC treats their loyal customers like this!!!
loving the app and the support team
–
12F :) –
2024-02-21
app is so smooth all thanks to the head of support team!! even though i’m spending money (hence the reason i go on the app) but at least im happy about it. 加油 Ken and Alan!!
Belinda
–
Lai Bun –
2024-02-20
It is really very efficient, easy to use. 👍
Very confusing
–
Mr T senior –
2024-02-20
Too convoluted in the instructions given. The whole system needs to be streamlined.
轉帳
–
Seniorlwp –
2024-02-15
方便快捷
Excellent service!!!
–
K.Lupton –
2024-02-15
I had an appointment at causeway bay near IKEA branch. The staff is very helpful. She helped me and my husband to fix our card issue.
Online service is good too.
Quick transaction.
轉數
–
Oli🤭 –
2024-02-15
－般
轉帳至我的微信戶口
–
轉帳易 –
2024-02-06
轉帳程序簡單，按指示做即成功做妥，給5星。
為什麼沒有低版ios兼容版本
–
Paris Siu –
2024-02-05
為什麼沒有低版ios兼容版本
Online log on is roaming , doesn’t work
–
JP Salvaj –
2024-02-05
Online log on is roaming , doesn’t work
轉賬好好
–
張金榮 –
2024-02-01
分行835網上理財
同事問的仔細轉賬的程況
十分保障客人
Will it support dark mode?
–
6yyth –
2024-01-30
As said
Not user friendly
–
nicolenichu –
2024-01-27
Not user friendly, fonts too small
Good feeling
–
Tammy Rabbit –
2024-01-26
Easy to use and find the key wording 👍
轉錢
–
Ng Michelle –
2024-01-22
再次輸入密碼及收到信息
FPS fund transfer
–
ORIENTLINK –
2024-01-22
Excellent, fast n very convenient. Highly impressed. Thanks HSBC
Bad service
–
yan.hello.yan –
2024-01-21
系統拒絕你的轉賬，但是沒有告訴你為什麼。問線上客服，明明他應該可以馬上告訴你原因，但就是不告訴你。讓你浪費很長時間找原因。明明只是一個很簡單的原因。
冇左生物認證
–
茫然之寡男 –
2024-01-21
冇左生物認證
客戶服務主任 (Kit Yip - 內線0185)
–
Ms. Liou –
2024-01-20
Mr. Yip非常有禮貌及有耐性解答本人問題，他的溝通能力非常好，每一程序都解䆁得很清楚，感謝Mr. Yip幫我解決問題。
Very Rubbish
–
Leung Wui Kong –
2024-01-20
No body can answer :
1 current account number
Searching through statement only indicate
Saving account number ,
1 Please indicate current account number in statement
I received a letter indicating a overdraft of $8204 but I can not find the current account number .
How can I settle the payment
The rubbish title :
608 069 829 888 Current
How can I settle the overdraft ?
2 Complaining your staff 9070 Miss Chan
Do not know Such a simple question :
How can I sell the Business Visa
5199 3100 0002 8202
By using private online banking
no Well+ promotion banner
–
PLAY1102 –
2024-01-19
no Well+ promotion banner appear in iPhone, pls fix it
Pay and transfer
–
Lee Tai Mrs –
2024-01-18
User friendly and accurate
Steps simple
Fee Secure and confident
Not friendly apps
–
reneeeeeeeeeng –
2024-01-14
Not friendly apps
Excellent Service!
–
Janday123 –
2024-01-12
Very Thoughtful !
Internet banking
–
Mishrax –
2024-01-11
Why i cannot carry out internet banking by generating a pin and using computer. Its difficult for me to do by phone. Kind rgds
Never accepts my email as valid….
–
RichyDickRichie –
2023-11-16
This app used to be great… no issues. Recently though, every time I open it, it tells me access is restricted until I verify my email. My email hasn’t changed in 10 years. Anyway, I verify my email, and even upload my HKID… then next time I open the app, the same thing appears! Sort it out HSBC.. I know costs are tight, but it’s your customers that make you money (friendly reminder)
Untrained online chat agent
–
Asifurtheone –
2023-09-21
Online chat agents weren’t trained to answer questions. They repeated my questions as the answers, meaning problems were left unsolved. Referred to a customer service manager who was also untrained, repeatedly telling me to file a complaint via app message function. She didn’t seem to know the message function was removed from the app, and she was actually responding to my complaint after I found out the message function was gone. She said it would take one month to get back to a general enquiry. No one at hsbc seems to know about anything (product) about the bank they work for
Error
–
Twistqc –
2022-12-11
Dear HSBC,
I would like to mention a bug happening in this app.
Recently, the login system is altered and users can either login with Face ID or password. However, after using Face ID, the screen will be blurred and it isn’t loading for me. Fortunately I can still use my password to login smoothly.
Please examine the issue above. Thank you very much.
Cannot register to HSBC app because no email address has been registered?????
–
正常用戶008 –
2022-11-27
Seriously? Nowadays everything is done online. I have passed the PIN and HKID verification but your app rejected me to proceed just because my email address has not been registered!? Why don’t you let me update my email address via your app?? What’s wrong with you HSBC? I have received promotional emails from you before, how could you send emails to me if you haven’t registered my email address? Crazy and stupid rubbish app!! Waste of my time!!!!!
Review
–
Winniezzzzzzzzzz –
2022-11-25
For FPS txn. There’s no SAVE or SHARE button to save the txn details, caused the payer can’t share the txn details to the payee.
Also, while we complete to write a review. Why we need to write down our nickname to send? While we write the nickname and the system check the nickname is taken by others! This is really annoying!
Hsbc app very not secure now
–
ki@2022 –
2022-11-06
After you updated your app version, I can use very simple password (only 6 numbers)to login my e-banking account. It is not secure since everyone can attempt to input other ppl account password even if the retry limit is 5. Besides, it is so ridiculous that the first login page shown the user name even there have some wordings hidden. It’s absolutely not secure if the phone is fall into others, people can easy to guess and get the user name. Pls remove the user name asap in order to prevent any horrible issue happen. Finally, pls listen user’s comment and enhance the apps.
Painful change of password policy
–
smoth ice –
2022-10-17
Your lack of proper communication and execution on the new password set up is very annoying and stressful as without notice I was possibly not able to make critical payments. I am still having problems with my internet login now so having to use my App which may be your strategy but not my preferred way to bank. This change is causing me to reconsider moving even more business away from the bank after 17 years being a customer. Seems there was zero thought in customer experience.
Change daily limit of transfer
–
Karol Tong –
2022-09-23
It’s better to link to the setting if transferring money over the daily limit rather than wasting time to find where to revise the limit.
Poor FPS
–
P1824 –
2022-08-26
It was much easier and simple to transfer $ using FPS of previous App version. Used to be just type in name of receiver in just one step, now making thing more complicated n time consuming.
Log-in password used to be 8 digits, now only 6 digits with less security and need to display whole email address.
System service have downgraded instead of upgrading.
Now trying to post this review, asking for a Nickname, I tried many times but kept telling me those names were taken n asking me to keep trying!! Crazy
Your service is superb
–
RoyFongChong –
2022-05-31
I just changed my device and lost my app’s password. So I called your hotline. Those two customer service ladies were very helpful and efficient! After successfully getting back my app’s access, I can promptly handle my transfers. Thank you very much
Well+ section is under maintenance since morning of Apr6th 2022
–
K@sh!sh –
2022-04-07
I have raised this to the customer service as well and am writing it here to bring awareness as it seems cust Serv team was unaware too. The well+ section on mobile banking app is not working and is giving an error “Well+ is currently undergoing essential maintenance”
This also means I am unable to sync my steps to claim monthly 9k average steps!
Please help resolve this asap.
Thanks
Great update
–
ITbeaver –
2022-02-07
Great update. First there’s the laisee feature that allowed me to craft my digital red packet. It’s timely, warm-hearted and fun. Then there’s the new budget page. There are many fundamental things that needs to be addressed on this app. But a solid update overall!
Important message sent one day after the transaction
–
albertlee113 –
2022-02-01
Through mobile app, everything is expected to be happened instantly. It is hard to believe any message sent through the mobile app to the customer is 1 day after the transaction. In case, if there is insufficient fund in the account that cannot repay the bill, the customer might be received the failure message after the due date of the bill.
Also, it is quite confused for the customer to mix up the “bell” as importation message. Why don’t HSBC make an “envelop” just like other forum group to be the short cut for the important message and make a red dot to alert people easily.
Better with every update
–
OscarvdbHK –
2022-01-21
The new Budget function is exactly what I’ve been looking for. Thx so much. Very insightful. Decided to cancel other bank accounts so i can have the best overview all on the one app.
Love how this traditional bank is keeping up with fintech. Great!
Old hsbc banking app
–
Mvkpathak –
2021-12-03
I have an old iPhone which can’t upgrade to version 13. And the already installed app doesn’t let me access the mobile banking app. However it does say that if I m unable to download the version 13 compatible app I can still the last updated version. Can you help pls
The new payment function is impeccable
–
Kátarina –
2021-11-05
It is glad to see that hsbc is finally separating local payments into self transfer and third party transfer. The previous design was so confusing and I had to teach my grandma all the time.
The transfer to my account is so smooth and loads fast. It would be much better if we can have the same design for third party payments.
What’s more, when I click transfer from the account page, it will automatically pre-fill the withdrawal account. This should have been done loooooong time ago! Thanks for upgrading it.
Look forward to seeing more updates
Older version
–
PNJBaldwin –
2021-10-25
My software is v 12.5.5 and the app won’t load. A message appears telling me to install the latest compatible app version but nothing happens when I tap the download button except the message reappears. Because I can’t access my current app (due to the update message when I log in) I can’t use this app at all. Very frustrating.
Prohibitive barrier for users with older iPhones
–
cm - hk user –
2021-10-20
HSBC requires users to use the mobile security key (ie the app) to unlock features such as trading, accessing investments, etc, but it is prohibitive for users with older versions of iPhone that cannot support the app. The most recent requirement of iOS 13 means most phones are unable to update the app, hence unable to use most of the features of online banking. Either fix to app to make it accessible to more phones, or start providing other methods as alternative to the mobile security key.
Unable to upgrade app
–
S..G..C.. –
2021-10-19
My iPad has been upgraded to the latest IOS 15 version in the last weekend. Since then the HSBC app does not work and prompt for an app update. However, when I click for requesting an update, the new app can never been loaded to my iPad, not sure if there is compatibility issue!
As a remark, this is the second time I experience this situation, last time is just 3 week’s ago when I used my old iPad that is still running on iOS 12.5.5.
In my view, HSBC should pay more attention on app compatibility issues and ensure smooth update experience before forcing customers updating the hsbc app.
Overall, this is a very frustrated experience and the problem is still unresolved.
Terrible app update experience.
–
Bill Hate 2021 –
2021-10-13
Never had this before. I couldn’t open the original HSBC app yesterday as it requires an update, so I clicked update but it repeating the msg iOS13 above is required to update this app. I had no choice but to first update my iOS system to iOS15 reluctantly. Piping out the same msg. again and again saying “this app requires iOS13 or above... do you want to download an older version instead” so I clicked download but nothing happened, it just repeating the same msg.
And this morning after successfully updated my iOS system to 15, the HSBS app can’t even open at all, don’t know whether I should delete and reinstall it now because I have all my login settings saved on it. Wasted so much time, very annoying : (
Not user friendly
–
don't use autopay OMG –
2021-10-02
This is just confusing. After changing my phone, I can’t login to my account. I thought its because I can’t install apps on both devices so I deleted it on my old phone. But it turns out I still can’t login on my new device. And what is “memorable answer” though? When I give up n choose “forget memorable password” system shows up “cannot provide this service temporarily” what the heck?
No Landscape Mode?
–
glitchedd –
2021-09-20
Absolutely love the fact that they have an app for iPad. Functions are basic but they cover most of the mobile banking necessities. My main gripe, though, is the fact the app doesn’t support landscape mode.
This is a huge deal breaker for me as I prefer to have my mobile banking and my budgeting apps side by side on the iPad, and I primarily use it while on my Magic Keyboard.
Lacking the functionality of downloading or exporting e-statement or advice
–
johngwl –
2021-05-15
One of our routines of using bank services is to check and download e-statements. Without this functionality causes inconvenience occasionally, following the alert to check the latest statements only to find that we are not allowed to download them.
Stupid security design
–
pigtcheung –
2021-02-16
Having so many hk bank accounts, I never had one that has such clumsy and users unfriendly design. The memorable answer and the second password is so confusing that my account gets locked being an infrequent HSBC ebanking user. The double verification is totally unnecessary! Plus i cannot figure out at all how to switch users once logged in!
Got so many names for passwords that causes so much confusion.
To reset password, u need to answer memorable questions set months ago. How ridiculous! I don’t even remember if I typed any space bars or capitalise any letters in my default answer.
This is the worst experience ever.
Only if I could give negative stars!
1 of the best apps I’ve ever used
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aandasonUK –
2021-02-10
As the title says, I must say I’m very impressed with the new design, new layout, and very user friendly. It’d be a hell lot better if dark theme is developed.
The only flaw I spotted is the activation of “debit card”, when I clicked on it, I saw the application for a debit card instead of what the website said “Manage Debit Cards”.
The best bank app ever
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橘子小米西 –
2020-11-30
Firstly, thank you so much for working so hard on the app development! HSBC app is the best bank app I’ve used ever. It amazingly covers all the features I need, account balance and details, investment, insurance, settings, etc.
At each release I can always see big improvements in each function, like the feature of “gain/loss” in the “investment” this time, really surprised me! I felt so painful before to calculate the total gain/loss by myself, and today I spotted the feature right after I opened the app. What a great surprise! Same feeling when I saw the detailed information in the section of “insurance” and “rolling balance” in the account details.
Again, I very much appreciate all your effort!
Stocks Portfolio Function
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HK9843 –
2020-11-27
Stocks Portfolio auto calculation of total unrealized gain/loss doesn’t add up correctly and it doesn’t show one of the stocks which was purchased, there’s a bug somewhere...better not to rollout these features until UAT has been properly and exhaustively executed...quite disappointed on the new feature’s implementation with a quality bank.
e-statement
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maymaypang –
2020-10-19
I have recently change my phone from iPhone 6 to iPhone SE2. Now I amI have an issue when using the HSBC app with my iPhone SE2. When viewing the e-statement, it couldn’t show the statement and it’s only a blank white page, but this didn’t happens when I was using my iPhone 6.
App already updated to the latest version. Please help to fix this issue.
Can’t log on / no idea why
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and the C stand for.. –
2020-08-24
It doesn’t work.
After keying in the mobile security password I am told the service is temporarily unavailable, try later. When is later? Tomorrow, next year? Who knows? Maybe HSBC do, but they won’t tell you.
Asked through the helpline and in the branch and got a friendly but unhelpful shoulder shrug.
Asked if there was anyone I can turn to for help. Same response. So I can only access my own account by going to the branch - like I did last century.
Well done
Worse than before
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smartie_hk –
2020-08-21
I have no idea why substantial changes were made and approved when people had already got used to the current setting. This is not client centric. Changes were made to the satisfaction of the designer only.
Where has the language preference option gone? Stupid change!
HSBC
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amdkaibye –
2020-08-07
Getting started is overly cumbersome and the app design is not intuitive. Why not just have big icons highliging the three or so things everyone will use e,g transfer money in Hk , transfer money abroad, statement checker, then a header all other. That said, after set up and getting used to the clunky design it’s a helpful too
Please add a function to delete the previously paid merchants
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skchou –
2020-07-28
Please add a function to delete the “previously paid merchants”. I used to pay the traffic penalty bill by credit card but the record of the bill as shown at the previously paid merchants is quite annoying.
Thanks
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Nepalese+977 –
2020-07-28
The hotline service was very helpful ,her name should be JN she was very professional and had answer to all my queries.I was very worried as i had lost my wallet and all the cards she helped me to calm down and explained me everything that i need to do in order to be safe . If the name is wrong she is the one who was working on 28 july and received my call in 6:30 am - 8:00 am time frame .Thanks alot
Bug and problematic errors
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JohnnyPali –
2020-03-02
There is the application error whenever I was trying to register my mobile Security Device service; and it always asked me to log out and re-log in again. The problem continues after that; waiting for the next update to remedy this issue
MPF Balance and Change investment instructions
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Fbhhfdfhnjk –
2020-03-02
New function to display MPF Balance and also allow to Change investment instructions is very useful. I wouldn’t have tracked my MPF fund performance if this wasn’t on the app. And, because I was tracking I could decide at the right time to switch funds.
Most frustrating bank
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Empress Blue Hair –
2019-06-24
Fed of HSBC.
Was recently away and yet again issues with cards and being locked out of online banking. There is no easy way online to reset passwords for desktop or mobile banking. Phone calls to sort out issues are charged at expensive overseas rates ( there’s no overseas or internet based way of calling).
Had to come into bank for help and the whole process took 40mins.
It amazes me how they can call themselves the world’s local bank when they just seem to cause problems for everyone who banks with them.
No more select full payment to credit card?
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MLCC –
2019-04-24
In previous version, may select full payment to credit card, but now only “transfer” and can’t input from amount and to amount.
Could it include Credit Card transaction notification by app
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達奇 –
2019-03-11
It’s hard or useless to receive credit card transaction notification ( or bank transaction ) oversea after we change the SIM card during travel, but it will be great if we can receive this message via the app notification, as well as confirm invalid transaction, chat with customer service via the app.
Congratulations HSBC
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MrPomegranate –
2019-03-02
This is a breakthrough for me. I usually avoid looking at statements, keeping track of payments, and other banking stuff. Now with the HSBC mobile app - with its appealing and functional design and Fast Payment System - I feel I have control again.
New iPhone every year
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Bau iPhone –
2018-09-25
For banking App, the readiness at day 1 of new iPhone release every year is very important. Well tested and updated is mandatory to support new iPhone giving the best customer experience as customers use the App for their financial activity daily. When Apple releases new iPhone every year of Sep regularly, banking App should also has been regularly supported and updated in advanced as a usual of customer expectation.
Incredibly poor, angering user experience.
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CS___ –
2018-09-17
Thanks for wasting an hour of my life just to do 3 simple transactions, hsbc. A totally unstreamlined security process ( that was actually DANGEROUS since it asked me to repeat steps from scratch, creating more room for USER ERROR) plus terrible internet banking design that makes information hard to find and unclear to follow has made me annoyed and thinking about changing banks, because the thought of doing this every time I need to send money makes me want to rip my hair out. The most awful online banking experience I have ever dealt with by far.
No biometric login without trashing your hardware token?
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Mack Wong –
2018-03-24
Seriously - we all know it’s easier to lose your phone than your hardware token. I really really really prefer a hardware token over soft token.
Why can’t I have biometric login without switching to soft token? I don’t mind having reduced set of features because I enabled biometric login without using my phone as soft token as well but please - I just want to login and check my account balance or perform some basic stuff such as EasyPay. Am I asking too much?
Best online banking app ever
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stemo_group –
2018-03-10
I don’t really like to write reviews for applications, but weird complaint by another user made me make an exception! The current version of App is awesome! It was great with finger print and works even better Face ID! Good design, great user experience, fast transaction to credit card account. 5 stats!
Poorly designed app, as bad as the website
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B$Mn –
2018-02-27
It’s incredible how a bank can pour so much money into their IT and consistently get it wrong. Badly designed, frustrating to use, not always available (particularly at night)... the list goes on..... avoid using if you can .... this is so bad I’m considering taking my deposits elsewhere. In this day and age it’s not acceptable to have worst in class online services!
Behind the times
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Zhouyi12345 –
2018-02-19
HSBC Service is seriously lacking. When you visit the centers they give constantly wrong information. I visited the Central location sometime ago and had a officer tell me that they did not have “Face ID” available for their online app. Also when any issue arises with the online app one must always call customer service. One example, when changing phones and logging into the online system it literally takes less than 5 minutes to set up with my Bank of American bank account but with HSBC you go through a whole process online to only end up needing to call the customer hotline. Very frustrating.
Just a rubbish
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Manna C –
2017-12-28
No more words to say. Just a rubbish, too slow and make the stuff became too complicated that it could be more use- friendly. I dun know why ur company just make this rubbish. Low efficiency ! I have used more than half hour to fix this app. I have been use other e-banking is more better than yours, sorry.
Bad UI decisions, should never show sensitive information on main home page
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Chris_kyF –
2017-11-16
Showing sensitive information such as account number and balance on main home page is a super bad idea. Users may login the app in all kind of situations where many of them are surrounded by other people. Especially when performing p2p payment, the app design may accidentally expose users’ sensitive information to others.
This should be fixed immediately.
App may fail when you may most need it
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AI184 –
2017-10-05
The app is very poorly designed. It is slow and options are hard to find. On top of it, it stops working on some days. Password reset process is opaque. The one time passwords they send do not work and you can end up locking your account.
My advice is to stay away from the app and rely on the old school security device because that is very reliable and mature.
Stock alert page is loading too slow
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Den W –
2017-07-21
In stock alert section it loads really slow (it looks likes requiring 5 service request). Recommend to revamp that function like desktop ebanking which is separated
Major Bug in Touch ID Operation Since Recent Update
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hermeswsli –
2017-07-07
1. Unable to use Touch ID to log in the account even though use touch ID in the app setting is activated.
2. Fail to use Siri to make P2P payment because Siri says the app is unable to find the recipient name in the Phonebook which has been allowed in the App in the main iPhone setting.