香港人都这么蠢吗？
–
梵天3906 –
2024-04-21
版本 2.20.8
一个八达通，一个这个，身份证扫描死都过不了，你们tm的脑子有问题吧，为什么要设计出这种变态的功能？
更新中
iPhone Screenshots
說明
使用PayMe付款，無需再帶現金！
全港有超過60,000間大大小小的商店接受PayMe付款。
大小商戶均可使用
以下為接受PayMe付款的部分商戶：
- 淘寶
- HKTVmall
- 麥當勞
- foodpanda
- 惠康
- Market Place
- Klook
- Trip.com
- IKEA
- UNIQLO
- 7-Eleven
- 順豐速運
- 大快活
- 元気寿司
- 莎莎
- 萬寧
而且，我們不斷有新的商戶加入！
賺取精彩獎賞！
透過PayMe一連串的精彩優惠、快閃優惠券和獎賞活動，讓你用PayMe消費時可享不同折扣優惠。
選擇適合你的增值方式
你可以選擇透過銀行戶口增值以獲得最高增值上限，或使用信用卡增值 — 完全由你決定！
「自動增值」功能確保你的PayMe錢包時刻有足夠結餘，從此不用再怕餘額不足！
即時向朋友過數
飯後夾錢、派發利是，或向朋友和家人付款時，不會再因不夠現金而出現尷尬的場面！
消費券計劃
PayMe已加入消費券計劃，你在收到消費券後可以於過萬個商戶消費。
只需幾分鐘即可完成登記
只需幾分鐘即可開始向朋友、家人和商店付款 – 你只需要提供手機號碼、電郵地址和香港身份證便可。
立即下載PayMe！
本應用程式為於香港使用而設計。本應用程式所提供的產品及服務為香港客戶而設。
本應用程式由香港上海滙豐銀行有限公司（「滙豐香港」）提供。
香港上海滙豐銀行有限公司獲授權於香港特別行政區從事銀行業務，並受當地法規所規管。
如你並非身處香港，我們或未獲授權於你身處或居住的國家/地區/區域，經本應用程式向你提供產品及服務。
本行無意讓任何人於任何本行受限制或未獲法律或法規授權分發、下載或使用本應用程式的司法管轄區或國家/地區/區域內，分發、下載或使用本應用程式。
如果你是18歲以下用戶，在向我們提供有關你的任何資料之前，請諮詢你的父母或監護人。
此版本中有什麼更新？ (2.20.8)
感謝你選用PayMe，我們推出了一些新內容！
我們於成功付款及交易詳情版面中新增了「儲存」及「分享」功能，方便你分享付款詳情。
我們亦改良了應用程式，讓你在使用手機通訊錄向朋友過數時享用更好的用戶體驗。
一如既往，我們致力改善服務以提供更好的使用體驗。要享用最全面的服務，請確保你已允許程式自動更新。
銷售商
名稱
The Hongkong and Shanghai Banking Corporation Ltd.
資訊
版本
2.20.8
大小
158.3 MB
Game Center
否
VPP Device Licensing
是
喜好程度
分級：4+
相容性
iOS 13.0 或更新版本
裝置
iPhone 5s, iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max, iPhone 11, iPhone 11 Pro, iPhone 11 Pro Max, iPhone SE（第 2 代）, iPhone 12, iPhone 12 Pro, iPhone 12 Pro Max, iPhone 12 mini, iPhone 13, iPhone 13 Pro, iPhone 13 Pro Max, iPhone 13 mini, iPhone SE（第 3 代）, iPhone 14, iPhone 14 Plus, iPhone 14 Pro, iPhone 14 Pro Max, iPhone 15, iPhone 15 Plus, iPhone 15 Pro, iPhone 15 Pro Max, iPad（第 5 代）Wi-Fi, iPad（第 5 代）Wi-Fi + Cellular, iPad（第 6 代）Wi-Fi, iPad（第 6 代）Wi-Fi + Cellular, iPad Pro, iPad Pro (Cellular), iPad Pro（9.7 英吋）, iPad Pro（9.7 英吋）（Cellular）, iPad Pro 12.9 英寸（第 2 代）, iPad Pro 12.9 英寸（第 2 代） Wi-Fi + Cellular, iPad Pro（10.5 英寸）, iPad Pro（10.5 英寸） Wi-Fi + Cellular, iPad Pro（11 英寸）, iPad Pro（11 英寸） Wi-Fi + Cellular, iPad Pro 12.9 英寸（第 3 代）, iPad Pro 12.9 英寸（第 3 代） Wi-Fi + Cellular, iPad Air, iPad Air (Cellular), iPad Air 2, iPad Air 2 (Cellular), iPad Air（第三代）, iPad Air（第三代） Wi-Fi + Cellular, iPad mini Retina, iPad mini Retina (Cellular), iPad mini 3, iPad mini 3 (Cellular), iPad mini 4, iPad mini 4 (Cellular), iPad mini（第 5 代）, iPad mini（第 5 代）Wi-Fi + Cellular, iPad（第 7 代）Wi-Fi + Cellular, iPad Pro（11 英寸，第 2 代）, iPad Pro（11 英寸，第 2 代）（Wi-Fi + 行動網路）, iPad Pro（12.9 英寸，第 4 代）, iPad Pro（12.9 英寸，第 4 代）（Wi-Fi + 行動網路）, iPad Air（第四代）（Wi-Fi）, iPad Air（第四代）（Wi-Fi + Cellular）, iPad（第 8 代）Wi-Fi, iPad（第 8 代）Wi-Fi + Cellular, iPad Pro（11 英寸，第 3 代）, iPad Pro（11 英寸，第 3 代）（Wi-Fi + 行動網路）, iPad Pro（12.9 英寸，第 5 代）, iPad Pro（12.9 英寸，第 5 代）（Wi-Fi + 行動網路）, iPad（第 9 代）, iPad（第 9 代）Wi-Fi + Cellular, iPad mini（第 6 代）, iPad mini（第 6 代）Wi-Fi + Cellular, iPad Air（第 5 代）, iPad Air（第 5 代） Wi-Fi + Cellular, iPad Pro（11 英寸，第 4 代）, iPad Pro（11 英寸，第 4 代）（Wi-Fi + 行動網路）, iPad Pro（12.9 英寸，第 6 代）, iPad Pro（12.9 英寸，第 6 代）（Wi-Fi + 行動網路）, iPad（第 10 代）, iPad（第 10 代）（Wi-Fi + 行動網路）, iPod touch (第六代), iPod touch （第 7 代）
語言
中文, 英文
App Store：評等
所有版本
4.6 (271,217 評等)
App Store：評論
Privacy Concerns (PayMe Friends)
–
aandasonUK –
2024-04-20
版本 2.20.8
There're people I added as friends, 99% of the folks out there aren’t my friends. I can’t understand why strangers are able to view others' transaction records.
垃圾
–
黑衣暴徒 –
2024-04-18
版本 2.20.7
收唔到錢啊
Rubbish app
–
ivanman2021 –
2024-04-18
版本 2.20.7
Totally rubbish and wasting my time to use it for face detection
I can’t load the apps for many times how can I pay 🥲
–
Ivy choi mei –
2024-04-11
版本 2.20.4
I can’t load/open the apps for many attempts
Poor me
Bad transferred money from my credit card without my permission
–
Eyvdfhtxbhuj –
2024-04-08
Transferred money from my credit card without my permission
非常方便
–
cocoli s –
2024-04-03
版本 2.17.1
非常方便
Good but slow
–
magmaglau –
2024-04-03
版本 2.20.4
Platform is commonly use in Hong Kong now. But the responding time is slow in this version. I have to wait 14 seconds to see the content in the home page. Any chance to improve this?
Can not add ID card
–
重启一下板蓝根 –
2024-03-22
版本 2.20.3
The process of adding a hkid card is extremely difficult! Very hard to get it done
最近經常不能登入PayMe，已通知匯豐但仍不能解決問題，很煩惱，匯豐在改革嗎？
–
wong 明蓉 –
2024-03-09
版本 2.20.2
不能登入payme，匯豐請回覆
戇鳩app
–
咬茸針燶牌火 –
2024-02-25
版本 2.20.1
之前換咗電話一唔返嗰個帳號竟然係因為我個樣係同張身份證唔一樣 搞撚咗幾日先至肯俾返個帳我依家又同我講卡撚住咗喺個畫面度入唔撚到去你班垃圾整個咁嘅戇鳩app出嚟冇頭冇尾咁撚樣 成個app勁撚多bug 寫app嗰啲人係咪全部都係入嚟養老？
身份認證完全唔得
–
Alex Yeung (HK) –
2024-02-20
版本 2.15.3
不停出錯，所有功能都唔用得就最安全啦，落架啦不如
Payment Not available
–
HW**2024 –
2024-02-20
版本 2.13.3
Update the App to the latest version but Home page shows Top Up and other Payments not available. Always “Working on that”.
垃圾
–
屌，你 –
2024-02-18
版本 2.19.1
係咪垃圾㗎？佢掃描身份證嗰個係廢喎，搞勁耐佢都scan唔到係咪有問題㗎？
1
–
威哥a –
2024-02-17
版本 2.15.0
身份證認證 灑我超多時間
垃圾app
–
JanWong322 –
2024-02-15
版本 2.0.1
垃圾!!!如何打側身分證做認證，光又唔得暗又唔得，搞幾十分鐘都做唔到
一星都唔值
不知所謂
–
Notpaymeplayme –
2024-02-10
版本 2.17.0
好地地搞乜鬼野用code收利事
又要down圖send圖收戈個又要save先拎得
之前好地地 改衰晒
–
王韋小月月友 –
2024-02-10
版本 2.13.4
payme利是可唔可以轉翻send link？ qr code好麻煩 又要dwon人哋張相去掃 完全減低左派同收既意欲
Lag機！！！！！！！！
–
sssyyyywwywy –
2024-02-10
版本 2.16.1
搶唔到利是！！！！！！轉做QR code真唔方便！！！！
meaningless update just want to burn out storage space
–
Shshsjshhshssh –
2024-02-07
版本 2.19.4
bad
Who design the app????
–
Ppppfjusgvwvid –
2024-02-07
版本 2.16.2
Always need to update?
按完優惠券條banner，可唔可以唔好遮住個關閉掣
–
Shanhddgkbcffghxjj)4378 –
2024-02-06
版本 2.19.2
按完優惠券條banner，可唔可以唔好遮住個關閉掣
好白癡囉，要等條banner走左我先按到其他券
Convenient except for…
–
Rahulorg1 –
2024-02-03
版本 2.20.0
It’s easy to use to send/receive money with this but there’s one very annoying thing..
For some reason, the app is VERY VERY SLOW when it comes to sending SMS which you’ll need to use to get verification if you want to login. When I use other apps or sites for verification, their sms messages are almost instant. However, for this app, sometimes the SMS only start to appear after like 15 minutes… To make matters worse, if you request a verification code 5 times, you can’t do so until ANOTHER 24 HOURS LATER.. VERY ANNOYING…
點按喵大仙搶利是 is scam
–
peng hk –
2024-02-01
no response in clicking the cat
Will it support dark mode?
–
6yyth –
2024-01-30
As said
要人禁入去先收錢仲煩過FPS
–
odkza3 –
2024-01-29
要人禁入去先收錢仲煩過FPS
成日唔記得收
Please fix this
Face check not working
–
Evanlawwailoknnm –
2024-01-28
Just change the new mobile, and wanna sign in the PayMe. The face check cannot be proceeded, if your app is not ready for this function, please use other way for the verification. So disappointed and cause lot of inconvenience.
Unable to scan hkid
–
Gary 0405 –
2024-01-22
Tried many times but failed
做apps唔用腦
–
aeroliteee –
2024-01-18
邊個個樣會同身份證一模一樣。年年換一張新身分證咩，做嗰個都弱智！
The reason why HK deteriorated
–
Fk19912703531 –
2024-01-18
In compare with Alipay and WeChat Pay, Payme is trash👍🏻
垃圾
–
Wong Wai Ting –
2024-01-08
增值左payme 比錢時不停叫你新增銀行 痴九線 呢個app 好難理解 一粒星都唔想比 掃個身份証 永遠掃唔到 先前都用緊 不停新增銀行
Many steps to receive money!
–
forestpear –
2024-01-07
It is really frustrating you have updated the setting to having to go check notifications for receiving money. not convenient at all! It is so easy to miss a payment. PLEASE UPDATE
Zero star
–
Zoulyyyy –
2024-01-01
Facial recognition always fails
自動轉賬令我不滿
–
jovy lam –
2023-12-30
我的賬戶有400元，我支付75元，居然即時自動轉賬1仟元，户口夠錢何解要轉這麼多錢？又沒有問過我！
Be careful of the apps exploiting your personal data!
–
Hkpeopletaiwai –
2023-12-26
Shame on HSBC
經常性使用 FPS 時報錯
–
訪客 A –
2023-12-21
如題
垃圾系統
–
ABCDE777889 –
2023-12-18
從來冇見過咁差嘅系統，麻煩你優良改善先推出市場令到好多用戶都不知所措
客戶服務團隊解決問題，非常高效！👍
–
LAM, Kwok Yik –
2023-12-14
本身個App睇唔到，仲有機多張coupon未用! 經過客服建議，將本身手機時間調至24小時制，就全部功能正常返！就連其他app本身嘅問題，都解決埋！👍
攞左優惠券
–
Stanleyho111 –
2023-12-13
可否唔好再有個window,彈出嚟阻住晒呀？
Can’t verify id in iPhone 15
–
名城之友 –
2023-12-07
Need to verify again after changing to iPhone 15 pro. The system cannot take good photo of my id card and verification fails. Repeated it for many many times, still no photos can be taken again.
唔方便
–
shakirabehappynothare krishna –
2023-12-07
之前可以用個人戶口登記，而家要用信用卡，好麻煩，平時唔想用信用卡付款嘅時候又唔可以用個人戶口轉錢入去用，咁用返FPS同alipay仲好，已取消！
NEVER can scan ID even ONCE
–
芝加哥卡普卡 –
2023-12-01
Terrible experience...
Bad customer services and vouchers experience
–
Cherylyeung –
2023-11-26
Be award of the use of vouchers.
The vouchers validity is not depending on time of you press the confirm buttons but the unknown transaction time by payme. Vouchers may not be able to apply if their internal transaction time is after the validity period.
If you have any enquires, you could only wait the customer team to reach you with 48 hours. You can do nothing but wait them. When they finally reply you, it may be too late for your to rectify the situation by cancelling transaction direction by you with the merchant.
夜晚三點入吾到app
–
bsksbskdkd –
2023-11-26
咁大間公司可唔可以唔好咁廢？成日都入唔到app
Slow
–
dhdhdjejejjd –
2023-11-22
Send funding too slow
仆街黃絲
–
鬧app –
2023-11-18
收皮啦仆街你老母吊你
轉帳去銀行又唔得，轉錢去Payme 又唔得
–
AL S510 –
2023-11-18
系統維護到幾時？我啲錢去左太空？
客服又話系統維護😡
造福社會
–
kktang600 –
2023-11-16
繼續努力！
Non existent Customer Support
–
LastWarrior_ –
2023-11-13
FAQ on PayMe website has no answers. What a joke. Customer support will never reply you or They probably don’t have any.
越做越差，比1★
–
Array30 –
2023-11-11
以前過數會 generate 一段有用的文字到 WhatsApp，文字當中包含一條連結及縮圖，顯示過數銀碼及描述，按連結可立即跳到 PayMe，方便對方及自己查看係咩嚟，咁樣個對話記錄都有營養啲；
而家無論比幾錢、比咩人，都只會 generate 呢一段沒用的文字到 WhatsApp 😑：
你好，我已透過PayMe向你付款！請打開PayMe並前往「通知」版面收款。
齋睇文字又唔知過咗幾錢、又冇一條 link 方便大家㩒去 PayMe，點解可以越做越差？！
Please fix the bugs
–
KK1946 –
2022-07-06
I have been a happy user until recently there is a not-minor bug and I waited and waited and it still hasn’t got fixed.
In the past when I paid an amount that was larger than my balance, it wouldaa as automatically top up my account to the exact amount.
However recently, as I pay not only it does not help me to top up, it also show a very confusing message: “you have successfully added a bank account.” Leading me very uncertain about the status of the payment and also it is very inconvenient
Bad experience, system malfunction
–
Mary1833620 –
2022-03-05
I was trying to use my new year paymeXdonki （$20 giveaway upon purchase of $300 or more) coupon a week ago, but they had withdrew my reward because my failure in payment caused by their system malfunction, even though I had already do my 2nd payment for the same bill right after. As I reported to the HSBC of this situation they still consist not to return my reward saying they had the right not to do so, their irresponsible action is undermining public confidence in Payme and HSBC itself, payme is never gonna be my choice of payment system in future, highly NOT recommended
Sudden acc. suspended
–
mr. handshake –
2021-09-22
Used Payme for couple of years for personal use with any problem. I just wanted to simply increase top up amount that required ID card verification and some information. Scan my HKID, wait to get verify but only get my account suspended. Contacted CS for the matter but they kept requesting for more personal informations without informing me why it was suspended in the first place.
In the end, they decided to close my account without any proof nor reason. I didn’t own them any money nor broke any terms and conditions rule. 🤷🏻♂️
Support signal / line or others IM
–
達奇 –
2021-08-21
It will be nice to support more instant messengers, as whatsapp is not the sole messenger among my friends.
Besides, it will be better to let user set a nickname or alias of the friends, as it is hard to recognise the right person if the friend registers with his/her full name or having same names between 2 person.
Convenient but not user friendly
–
ML268 –
2019-11-30
Pretty sure most people use this to pay friends and not businesses , would be a great improvement to hide the barcode scanner before the friends list , default homepage should be my transaction history which is way more important than who my friends paid which I literally think is a useless function. And my main concern is the missing badge and app notification when someone pays me , have updated to the latest version but only receiving email notices when I pay someone and have no idea when I’m getting paid.
The worst User Experience app
–
Bye PayMe –
2019-11-09
It’s horrible to see an app has no “back”, “return” and “cancel” functions.
At first, I have tried to add my bank account to link up the “transfer money” function. Afterwards, I found that this bank account does not support the transferring to PayMe. Then, I want to add my another bank account to replace the first one.
Unfortunately this unfriendly app doesn’t have “return” function! So I can’t cancel the request of my first bank account and I can’t reset my second bank account as the transferring account too.
What’s next? I deleted this app and reinstalled it, since I want to clean my data on this app (because the app doesn’t have cancel function🙃). And when I tap on the button “yes, please reopen my PayMe account.” There is nothing happened, no any response. I tried for over 30 times so I finally realised this is a bug.
As an UX designer plus half engineer, I strongly recommend your company to hire more professionals. You are the app that Hongkonger uses daily, how come you did that bad in user testing?
Looking forward to your improvement.
Password reset error
–
chan 2019 Oct –
2019-10-30
I have changed my phone and updated for Face ID login. It keeps saying login error and asked for password reset after few trials. Up till now, I cannot reset and activate my PayMe due to no reset password email to me at all. It has been a month. My cash in PayMe is locked! Bad technical support!
Great app - some improvement recommendations
–
Beecap –
2019-10-29
I doubt most people would use it to pay small bills with friends, everyday. As such, it does not make sense that the barcode scan window is occupying most of the screen while the space for choosing friends in the same screen is so tiny. I think the scan window should only pop up by choose and you need to improve the user experience for choosing friends (e.g. often chosen friends are on top and the people names should always be fully shown if possible).
Second, the limit for credit card is getting smaller and smaller. I would assume most people would set credit card as default then switch to saving as the limit is used up. At a point you don’t have enough limit with your credit card, it would be very helpful that you ask for authorisation from user then deduct the first part from card and second from saving by itself.
Last but not least, your “request” function needs to improve. Imagine there would be notification for one being requested but I have a lot occasions where people did not know I made requests until we spoke. Should you send email alert as well?
Good app, thank you.
Very bad customer support
–
ChunlamsNana –
2019-10-24
I changed my phone so it needs me to enter PIN again but unfortunately I forgot my PIN. Tried to get the PIN reset link through the “forget PIN”, but never receive PIN reset email and my account is now blocked. Sent enquiry to customer support for several times but every time I got the same answer to ask me reinstall and update the app to latest version. Even I repeatly mentioned I have already reinstalled and updated the app for tens of times, I still got the same answer. User experience is fine if no problem occur. Once a problem, even such simple PIN reset problem, it turns to a disaster.
Nice redesign, works now
–
Luna Isabela –
2019-09-10
Below issue has been resolved. It’s working fine now, thank you.
I just updated to your new design, and it looks fresh. Bad news is after the update, I was logged out of my account and when I try to login, your app tells me you have a problem. When I try ‘change number’, it goes to a bad link. What’s up guys?
Update doesn’t mean upgrade ?!
–
JimFactory –
2019-08-30
Barely write review but I need to express my comments this time. This app updated to 2.0 recently and supposed the use experience will be upgraded as well. But the fact is, no. The app freezes several and the newly designed interface is not user friendly, compare to the last version. Need to click many buttons before paying to my friend, is it a joke by HSBC ? Quite disappointed, hope HSBC can see this comment and re-design the interface.
cannot transfer to my friend
–
YZLS2005 –
2019-06-27
so far i cannot transfer any money to my friend though i have money in my account. I only have AE card which u not support and i dont have HSBC bank account so I cannot setup deposit method. However even i have money in payme (my friend transferred to me) but i cannot tranfer money because everytime when i select transfer, u direct to the page asking me to setup deposit method! that is rediculous!
Without Push Notification
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2019-06-19
There is no push notification to notify me when my friends pay money to me even though I turned on all the notification on my phone. I had give this response to you before but there is no improvement. I remember there is a notification setting inside this apps before, but the setting is missing after updating. Please review this, thanks!
Wasting time
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isaac2019 –
2018-12-30
1. Try to reset pin and password but never really receive the reset emails supposedly being sent to my email for few months.
2. After being able to receive the reset email now and try to login in via email,app screen shows error message that keeps saying account not found. So if my email account now can receive the reset instruction, why the account can’t be found? This is ridiculous and a total waste of time.
3. Have previously received money in the account when was able to login, so that means my money is frozen now because I can never gain access to the app because of these technical disaster of this app
4. Can someone from Hsbc help fix this before I change back the comments? Thanks
Suggest to increase the monthly limit of credit card transfer
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jacky.haruhiko –
2018-12-21
$5,000 is not really sufficient.
Nevertheless, undoubtedly the one and only successful P2P payment system in Hong Kong. You have many imitators but none of them is as successful as Payme. It's even part of our language now: let me Payme you? Do you have Payme? It's great that we finally have our own successful payment system.
Error adding bank account
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josephleedddds –
2018-12-14
The credit card page cannot add Hang Sang bank account. I understand that you are two different companies, but I can find any sign to add a credit card after I entered my bank account information. Besides, the HKID uploading is awful. I can’t enter my codes manually and it takes me more than 2 minutes each time to take a photo that you can recognise. After changing the bank account information, I have to upload my HKID again. Why was that??? Really really poor operating flow.
Feedback about default security setting
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////;););) –
2018-09-26
Hi there,
I just realised today that the payment history being public is the default setting, which I was not aware of when I set up the account. Is it possible you can ask the user to choose when they set up the account?
I felt other people may have the same concern.
Thx!
No message notification on the app
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nicolenichu –
2018-08-30
When I send “request” payment to my PayMe friends, there is NO message notification appear on the app. After a week, they still haven’t pay me back the money even I sent “reminder” to them via PayMe. Besides, when I “pay” the money to my PayMe friends, I need to capture the payment successful screen to my friends because they don’t know when I pay them back the money. The problem is “NO message notification when “pay” or “request” appears on the PayMe app”. Please improve.
Doesn’t worth a single star on rating
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YY =) 😀 –
2018-08-28
Downloaded for more than half year still unable to create an account. Robotic service when I tried to the CS team. Just wasted all my time dealing with the brainless CS team! Latest news was that my account is being SUSPENDED without further explanation. Just asked me MYSELF to call up customer service with further enquiries.... is that YOURS responsibility to call me instead to give me a good explanation WHY it is suspended? And the important is that I don’t even SUCCESSFULLY CREATED an so-called account!!! Plz just close down this apps if you have no resources to maintain instead of wasting people’s time.
Don’t use this. All your friends can see your payment.
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Bad server –
2018-08-12
I set the privacy to only sender and recipient can see the transaction but my friends still can see it. I felt unsafe to use this app. I wonder why a banking app with so much personal informations need to show your friend ? I can even see transaction which people I don’t know, why the Fxxx is HSBC is that doing ? One day people will figure out how to use these information to cheat others for money and hsbc will learn a big lesson.
Actually I am going to send a message to tease people who I don’t know , “ haha I will tell your wife that you bought a expensive camera, I have your transaction evidence. If you don’t want me to do that please donate to my account “
Convenient but how long does it take to increase limit?
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Abcabcabcabcdygdh –
2018-08-08
This APP is easy to use and convenient but how long does it take to increase the limit? I have provided my HKID and now my APP is stuck on we will notify you shortly. I’ve got money I need to collect ASAP but I’m now completely locked out and will need to find some other way to have the money transferred to me if it’s going to take a while?! What does the approval of the request to increase limit depend on?
Please get back to me ASAP thank you!
Anyone can help
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Samantha Ka –
2018-07-03
I downloaded the App two days ago and someone already transfer money to me successfully after i entre the bank a/c no.. However, when I try to pay money to others, i entre the Credit Card no. and scanned my ID, it says need time to verify my information and I can’t log in the payme account so far. What should I do? How long will it take? I can’t use it.
Finally can use it!!!!
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Muletorious –
2018-06-23
Don’t have any HK credit cards, and Amex wont work sadly, so couldn’t use this for a full year. Just added bank account, though kept failing and wasn’t telling me why. I figured it out eventually and already using it to pay back some dues. Overall, love it.
An app without business sense
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happy turtle 925 –
2018-06-21
Not sure if UAT was properly done, or if there is any people with business sense in the whole team
- default privacy to make transactions open to public is stupid! Having heard so many of feedback saying the same, payme still insists to make open to public as default. Do you know that this can cause bigger inconvenience than anything?
- can not adjust daily limit. Per FAQ, there is option under settings/limits to adjust. But there is no such function in the latest version. When I sent question to enquiry team, feedback was “pls get your app updated”. Darn! Do not waste my time to read your useless feedback!
Cannot offer me an account after I received payments from my friends
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jrcncntdsvm –
2018-05-10
I was so surprised PayMe showed a message it can no longer offer me an account. I successfully used PayMe to receive payments from my friends. When I want to pay, it asked for my credit card and HKID. I did upload them and were accepted. But then it said it can no longer offer me an account. I don’t understand why it didn’t asked for all documents before allowing me to use PayMe. Now i have money in PayMe but cannot login to it. I am sure HSBC will return the money to me. But it’s so troublesome to do that.
Cannot upload HKID and poor CS response
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Sigma Lee –
2018-05-02
I have tried this APP for few months. Everytime is failed with upload HKID. And said my ID is stolen and cannot register the same ID twice. I am the ID card owner and everytime I write to their support. They only unlock the account for me, and once I upload the HKID, same error appears and failed.
Even I am the owner of HKID and can prove I am myself in person and with any support. PayMe does not have a channel for me to unlink ALL my HKID account and let me to re-register.
Failed to ask for support by writing response inside the app and their response is standard robot machine language!!!
Error happened repeat and repeat for 6 mths but cannot solve the problem!
Opinion
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JG_hkgf –
2018-04-20
I’m appreciate that to use the “PayMe” and had good payment experience before. I received money from someone than I can send money to anyone few days ago, even I haven’t added credit card information into my account yet. It’s a very good and convenient app for using it.
But today, I’m very disappointed that I can’t send / pay to anyone since I don’t have any credit cards for registration.
Please consider my situation and I hope this app is more user friendly.
It was ok until my account is suspended
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Dylan the villain in hk –
2018-04-18
And it is now two days and I still dont have any instruction to recover my account.
When the app is suspended, I can’t access any of the function; the only page that shows is a message asking me to contact customer service, with no instructions or links or phone number.
And when I search in google and find the payme website, I was finally able to submit my request. Then I have received an email the next day saying (1) Send the enquiry via the app. (2) Send the enquiry via the payme website. Wake up HSBC, That’s what I did and it is a waste of time.
So please let me know, is there a protocol or workflow when a customer’s account us suspended? And have you let the customer knows what to do once that happen? Instead of wasting the customer’s time, try to solve the problem for once.
Verify id
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Litgoffy –
2018-03-25
It takes ages to verify id for exceed $3000 limits. It was for one day and still verifying........ Trying very hard to send email to the help team but there’s a error message keep on asking you to try later!!!!!! Already 24 hrs. 😡😡😡😡😡😡😡I tried to call the bank hotline but they’re not able to solve this issue. I got stuck and I can’t do anything. Feel like close this app but I’ve to get in the main page..... However, it was freeze on the verification page.
Stupid Privacy Setting.
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Edward T U9 –
2018-03-06
If your setting of privacy is ‘Friends’, your transactions will be seen by all of your friends.
Then, you may want to set it ‘Private’, so only the friend involved in a transaction can see that particular transaction, no other friend can see. But still all friends can see those transactions before you set it into ‘Private’.
What a stupid PRIVACY SETTING!
App doesn’t load after recent update!
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evereclipse –
2018-02-24
So much talk about improving speed in the latest update. When I open the app, it stays in the start up red page and doesn’t load my account page.
Not sure how it is possible to push an update and instead of improving user experience, you killed the app.
Are you suppose to test run everything before launching it to public?
Getting worse and worse
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Alan Tse to –
2018-02-23
I was a dedicated supporter of payme and successfully introduced this app to many of my friends. It was a great app, neat and easy to use. However, the using experience is getting worse and worse. I spent lots of time trying to get in the app and it usually failed. It is just horrible, if there is any good alternative I will just delete this unfinished app.
It’s very convenient but still need improvement
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Anonymous NNN –
2018-02-16
It’s a great tool to transfer / receive money from friends after activities. But it takes unpromising time for the HKID card verification which it took a day already and still verifitying. It makes me annoyed, as I can’t even transfer back the money to my bank account and I feel not secure that will my account suspended or frozen forever, then feel like thousands of money is gone... there is still no news from the CS after I’d submitted my query on help section...
Love & Hate using this app!!
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Cindychowbb –
2018-02-08
This is very convenient for user , however it has so many bugs always ! I can receive money , after click the link , it is forever loading the page ! Also every time when I received money , it doesn’t show the receipt until I logout and login again. So frustrating ! As a big Corp like HSBC, I can’t believe the apps work so bad and still no improvement
Convenient, but still needs improvement
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fhmtsang –
2018-01-29
A really convenient app indeed! Still quite buggy on every day use... it sometimes freezes and will have to reloaded. Otherwise, it’s great. Would be even better if features from the Splitwise app can be integrated, then it’ll be truly perfect.
Long transaction time in past weeks
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Michael Fai Fai –
2018-01-17
Don’t know why the transaction time takes several minutes for a simple transaction. There may be bugs
Nearly 10 says time. Still No improvement. More than 5 minutes to send out a payment request.
Unstable
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kingroro@hk –
2018-01-17
The current build is extremely unstable, takes forever to add money and to pay. Sometimes balance doesn’t refresh or show until much later. I don’t know if it’s just buggy or the problems actually stem from the server level, but if your serious about being THE payment solution you simply have to get the basics fixed instead of spending more time on the social media aspect of it which has clearly been expressed by most users as an unwanted feature.
Great app, but privacy concerns
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Ed123456789.qed –
2017-12-05
The app is the most convenient way of transferring money to friends in Hong Kong. After a dinner, you just split the bill. Organising a party together? Everyone can pay instantly with the app. It works across all banks and cards, which finally connects all banks together, without cost of transfer (which especially HSBC is so good at changing for).
It’s instant, and with instant confirmation, and lots of people have it, so good user coverage.
Only concern is on privacy. A bank that by default shares all your transactions and the description, is that really what you expect from a financial institution?
I’ve noticed from the start and set all my transactions on private, but it’s really awkward to see my friends pay each other for personal stuff, that are none of my business.
Please turn the sharing of transactions off by default.
Makes paying friends so much easier!
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S1lverstar –
2017-11-03
This app is fantastic - saves on transfer costs to friends at other banks. Would be 5 star, except I do not like that the function relating to who can see your payments is automatically set so that everyone can see. I don’t even understand why this function is on there to be honest.
But can’t wait until I can start using this in other situations like taxis or for online purchases.
Sign in half way but stalled
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N2469 –
2017-10-14
Hi,
I was trying to register, I went smoothly until the process ID step, I took the pic, but got stalled, I could not retake or cancel the registration, for the past hour, no matter what I did, it always came back to this page of ‘it takes longer to process my ID, we will inform you shortly the result.’ It is really annoying! It should not take this long.....and has a step been missing in the development! Please shed some light as to what I can do! Thanks!
Nice App with possibly a few improvements to make
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XhighlowX –
2017-10-13
It’s fast and easy to use. But it would have been better if the monthly top up limit could increase a little say $10,000. It would be nice to be able to see the balance at the transfer page.
Availability to download statement or transaction record
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Marie CHAU –
2017-10-12
It’s really a good App. Thanks!
If possible, please create a function for the user to download the transaction records as pdf/Excel/Numbers file or statement. It’s hard to trace previous record. Loading time is a bit slow and really takes times to load records from the very beginning when PayMe just launch (I am a user with around 3 transactions everyday. )
Suggestions
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pieapplepie –
2017-10-11
it’s a great app!!! it’s save me so much time to queue up ATM to money transfer !! but here it’s some suggestion hope you’ll check it.
1) really don’t want to see my friends pay to anyone , i think it’s a quit private thing. hope i can turn it off
2) maybe we can change our friends name or add a nickname ? coz sometime it’s confusing which may don’t know the actual name show in payme
A very good and convenient app with a few stupid features.
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orbis1234 –
2017-10-08
A very good and convenient app but there are a few stupid features....
(1) I have no idea why someone else need to see others' PayMe activities, do you think PayMe is a social app like Facebook, twitter, etc?
(2) Why the privacy default has been set to "PayMe Friends" instead of "Only Us"? I was lucky to notice this before my first time use, but few of my friends weren't.
(3) Why I cannot delete my friends activities? I really have no interest to see their PayMe activities with their other friends!!!
(4) There is no more notification (except email) after you are being PayMe Friends. Is this a bug? I remember I received app notification before.
Very Bad User Experience!
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yc2022 –
2017-10-04
1) I have installed the APP for a while but today is my first time to use it.... i have linked my bank account and credit account as well, then was going add value into the Pay Me APP account, however, there is no response after I pressed the value added button. I have no way to add value into this APP account anyway...
2) Then I was thinking is it becoz the APP is old version, so I went to APP Store to update the APP. I reopened the APP after updated but a pop-up message came out and asked me to update the APP again, then I went to APP Store to check but it stated the APP in my phone is updated. Then I opened the APP again but that pop-up message came out again and it made me cannot press other button. At the end, I failed to use this APP.
In fact I want to try new method but very bad user experience! I think I will back to use the most original and safe online banking to transfer money in future!
Thanks
Yoki
It was nice
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Hdhbggg –
2017-10-04
This update is not well tested before debuting. PayMe allowed friends without PayMe app to receive money, and now, I cannot even send money to friends without the app. The previous version allow me to send money to my friends through whatsapp, messenger and line, but now, only whatsapp and message to choose, AND IT DOESNT WORK!
Makes transferring money so convenient!
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digitalARTe –
2017-09-29
Transferring money to different banks online has been one of my problems since I moved to HK as the banks require adding other accounts as payee which is a complicated process. Now I don't need to worry if I don't have cash when I eat out with my friends on a restaurant that only accepts cash as they can pay for me then I can simply Pay Me them. Again I would say, that's so convenient!
My fd cannot receive payment via whatspps
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BBL_1 –
2017-09-23
I initiated my payment to a fd for the first time via Whatspps but she cannot get anything from the link as it says the payment is either collected or cancelled. But my credit card has aldy been debited and I cannot do anything now. The description doesn't show or provide any support for solution.