2026-01-30
Be Twice As Unproductive! Extreme Dissatisfaction - Unresolved Apple Login Issue & Lack of Support
January 30, 2026 Review update:
In response to your feedback, the issue wasn’t just 2 months… it spanned over a period of 4 months and it was eventually resolved in October 2025, I proposed a simple solution for your team to try out and eventually worked out…. Please check your email record for details!
August 30, 2025 Review:
I am writing to express my profound disappointment and escalating anger regarding the ongoing issue with my account and the complete lack of effective support I have received over the past two months.
1. Unannounced Feature Removal: On June 29, 2025, I lodged a support ticket after Apple Login was removed without notice preventing me from accessing the service I paid for. It is unacceptable that this critical issue remains unresolved two months later, with no proactive updates or solutions provided.
2. Failure to Support a Paying Customer: As an annual subscriber, I expect reliable service and responsive support. My account has effectively been unusable for two months due to this issue. Furthermore, when I specifically requested clarification or resolution regarding the period of forced hiatus (since I couldn't access the service I paid for), Customer Support has been completely unresponsive. This disregard for a paying customer's legitimate concerns is inexcusable.
3. Chaotic and Ineffective Support Experience: The support process itself has been utterly disappointing. Four different Customer Support Officers (CSOs) have been assigned to my case, yet none appear to have communicated internally or taken ownership. Each interaction feels like starting from scratch, demonstrating a severe lack of coordination and basic case management within your support team. This is not support; it's a frustrating runaround.
Two months of complete inaction, broken promises of follow-up, and an opaque, disjointed support process are completely unacceptable. I have been patient, but my patience is exhausted. I paid for a service I have been unable to use, and my repeated attempts to get help have been met with silence and incompetence.